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  • Customer Care Support Roles and Responsibilities

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    Customer Care Support Roles and Responsibilities

    In today’s competitive business landscape, providing exceptional customer care support is crucial for the success of any organization. Customer care support roles and responsibilities encompass a wide range of tasks aimed at ensuring customer satisfaction, resolving issues, and building strong…

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  • How To Draw Customers’ Attention With Custom Labels

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    How To Draw Customers’ Attention With Custom Labels

    Customer acquisition is vital to every business, whether it is small or large. However, studies have disclosed that the retention of patrons is crucial. In fact, it is vital having repeat customers who spend more time on every transaction in…

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  • How to create a customer success plan

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    How to create a customer success plan

    Everyone has a plan. From students, politicians, to business owners, everyone plans on some aspects they would like to achieve. Customer Success is becoming an important variable in the business landscape with business efforts being driven by customer expectations and…

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  • 7 Tips to Improve Customer Loyalty

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    7 Tips to Improve Customer Loyalty

    Customer retention strategies form an integral part of the marketing repertoire of any business today. The old adage ‘the customer is king’ holds a lot of value in contemporary times. Therefore, it becomes imperative to focus on ways to improve…

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  • Why Analytics Will Crown the Next Telecoms King

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    Why Analytics Will Crown the Next Telecoms King

    We tend to take for granted the fact that it’s relatively easy to communicate with others all around the world, instantly, on a wide variety of devices. It’s easy to forget about all the infrastructure it takes to support this…

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