News: Apple adds new ‘Customer Support’ role for App Developers

Apple


Apple has added a new “Customer Support” role to the iTunes Connect portal for app developers, allowing companies to provide designated representatives with the ability to respond to customer reviews on the App Store. The new role complements the change earlier this year that allowed app developers to begin responding to reviews on the App Store. Previously, only members of the developer’s team with the Legal, Admin, App Manager,… …
iLounge | All Things iPod, iPhone, iPad and Beyond

iPhone SE Tops Customer Satisfaction Survey Despite Shift Towards Larger Screens

Software

Despite a shift towards smartphones with larger screens, the iPhone SE has topped all other smartphones in the annual American Customer Satisfaction Index (ACSI).

Apple’s four-inch smartphone received a customer satisfaction score of 87 out of 100 to finish just ahead of Samsung’s 5.7-inch Galaxy S6 edge+ and the 5.5-inch iPhone 7 Plus.

20 other smartphones, mostly including other iPhone and Galaxy models, received customer satisfaction scores of between 70 and 85, according to the ACSI results published today….
MacRumors: Mac News and Rumors – All Stories