Software

Iron Mountain Opens New Customer Welcome Center at Pennsylvania Underground Campus

BOYERS, Penn., Aug. 29, 2017 /PRNewswire/ — Iron Mountain Incorporated® (NYSE:IRM), the global leader in storage and information management services, today announced the grand opening of its “Guardian Gateway” facility – a new customer welcome center at its underground campus in western… … PR Newswire: Computer Software

Apple

News: Apple adds new ‘Customer Support’ role for App Developers

Apple has added a new “Customer Support” role to the iTunes Connect portal for app developers, allowing companies to provide designated representatives with the ability to respond to customer reviews on the App Store. The new role complements the change earlier this year that allowed app developers to begin responding to reviews on the App […]

Apple

Apple details new ‘Customer Support’ role in iTunes Connect for responding to App Store reviews

In a post on its official developer blog, Apple this evening outlined a new Customer Support role that is now available on iTunes Connect. This addition, Apple says, is useful for developers who may want to hire someone dedicated to customer support and responding to questions, comments, and concerns left in App Store reviews… more…

Software

iPhone SE Tops Customer Satisfaction Survey Despite Shift Towards Larger Screens

Despite a shift towards smartphones with larger screens, the iPhone SE has topped all other smartphones in the annual American Customer Satisfaction Index (ACSI). Apple’s four-inch smartphone received a customer satisfaction score of 87 out of 100 to finish just ahead of Samsung’s 5.7-inch Galaxy S6 edge+ and the 5.5-inch iPhone 7 Plus. 20 other […]