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Why Analytics Will Crown the Next Telecoms King

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We tend to take for granted the fact that it’s relatively easy to communicate with others all around the world, instantly, on a wide variety of devices. It’s easy to forget about all the infrastructure it takes to support this kind of connectivity. We really have the telecommunications industry to thank for keeping us plugged …

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Apple details new ‘Customer Support’ role in iTunes Connect for responding to App Store reviews

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In a post on its official developer blog, Apple this evening outlined a new Customer Support role that is now available on iTunes Connect. This addition, Apple says, is useful for developers who may want to hire someone dedicated to customer support and responding to questions, comments, and concerns left in App Store reviews… more…

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