How can AI (Artificial Intelligence) improve the performance of call center software?

Nowadays the world is excited to witness the technological beauty of AI (Artificial Intelligence). Big tech investors like Google, Microsoft, Amazon, and Facebook are now trying to make many Artificial Intelligence powered devices and software. There are many start-ups or small technical enterprises trying to involve some part of AI in their products or services. Contact Center business is a kind of industry that directly relies on the views of the consumer or the public. It helps other businesses to promote their products and solve the problems of their customers. Many advancements have already been there in the field of contact center software development, but yet the AI (Artificial Intelligence) powered call center software has to come.

What really an AI-powered Call Center Software Can Do?
AI or Artificial Intelligence is the branch of computer science that tends to perform the tasks requiring human or animal intelligence. It is the definition of AI that probably is known to most of us but the real question is the technology and its impact on various sectors. In this article, we will discuss how AI can improve the performance of call center software. Here are few things that may get changed in call centers with the implementation of AI Powered call center software.

Caller’s query prediction
When Machine Learning or Artificial Intelligence will be powered by Call Center Software, the predicting ability of different dialer software will be improved. Now a call center software can predict the query of the caller by analyzing the previous calls or the voice and wordings of the customer. This will not only help the agent to give better solutions to customers but also let the callers know that they are given priority by the company.

Efficient Communications
With an AI-powered call center software, the communication facilities of a contact center can be improved. When I say ‘communication’, I mean the communication through VoIP or other ways. The AI-powered call center software may forecast the errors and detect the loopholes in the communicating area, which will allow call centers to maintain a constant communication with consumers. In another way, the communication also will be efficient. That way may be to handle the customers who are irritated or don’t spend much time with the agent. Unlike human agents, AI-powered chatbots can handle customers without losing the temper which will enhance the customer experience.

Manual Cost Reduction
AI-powered call center software may require a less hardware to be installed. It also can help call centers to employ less human agents than today. This will no doubt decrease the manual cost of contact centers but may cause serious human unemployment in contact center industry.

Final Lines
In the end, it can be said that Artificial Intelligence is a necessity of mankind right now. It may not replace human intelligence fully but can co-operate with it and give good results in making this planet a better place.

Pavlos Papadopoulos

Gadget Rumors

Gadget Rumors is Addicted to Technology News, Coolest Gadgets, Latest Rumors, Smart phone News, Android and iOS Latest Apps and News, Computer and Software News

11 Responses

  1. 03/06/2018

    […] … Guest Posts – Gadget Rumors […]

  2. 29/08/2018

    […] have always been ethical concerns associated with the advancement of AI and machine learning technology, but they’ve only become more pronounced in recent years… […]

  3. 09/09/2018

    […] China’s largest ecommerce company, became the latest major player to turn to GPUs to speed up its artificial intelligence efforts. … Cloud – NVIDIA […]

  4. 02/11/2018

    […] Read Also How can AI (Artificial Intelligence) improve the performance of call center software? […]

  5. 12/11/2018

    […] to say that this year’s most significant iPhone innovation from Apple was the inclusion of Artificial Intelligence (AI) at the core of their iPhone roadmap. Apple included a ‘Bionic’ chip in the iPhone last […]

  6. 22/11/2018

    […] No matter where you do the certification from it is good, to start with, the basics. People in the Software Development area will start with certifications such as Associate Java, CompTIA A+ and […]

  7. 16/12/2018

    […] Read also How can AI (Artificial Intelligence) improve the performance of call center software? […]

  8. 21/02/2019

    […] … Guest Posts – Gadget Rumors […]

  9. 22/02/2019

    […] test was devised by artificial intelligence experts at Stanford to measure computers’ growing reading abilities. Alibaba’s software […]

  10. 12/03/2019

    […] Read AlsoHow can AI (Artificial Intelligence) improve the performance of call center software? […]

  11. 07/05/2019

    […] Read AlsoHow can AI (Artificial Intelligence) improve the performance of call center software? […]

Leave a Reply

This site uses Akismet to reduce spam. Learn how your comment data is processed.

%d bloggers like this: