Sandra Leber

  • Call Center Quality Assurance (QA): 3 Tips and Tools

    Call Center Quality Assurance (QA): 3 Tips and Tools

    Happy customers are the backbone of any business. Sometimes the only communication a customer has with a brand is through customer service agents, and this interaction can make or break customer loyalty. Achieving a positive customer experience is easy with quality assurance practices. Consider these three tips and tools for call center quality assurance and…

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