iPhone SE Tops Customer Satisfaction Survey Despite Shift Towards Larger Screens

Software

Despite a shift towards smartphones with larger screens, the iPhone SE has topped all other smartphones in the annual American Customer Satisfaction Index (ACSI).

Apple’s four-inch smartphone received a customer satisfaction score of 87 out of 100 to finish just ahead of Samsung’s 5.7-inch Galaxy S6 edge+ and the 5.5-inch iPhone 7 Plus.

20 other smartphones, mostly including other iPhone and Galaxy models, received customer satisfaction scores of between 70 and 85, according to the ACSI results published today….
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Siri tops Google Now, Cortana in user satisfaction, accuracy

Software

Siri tops Google Now, Cortana in user satisfaction, accuracy

Again, Siri was rated best with the lowest percentage of incorrect answers (2.6%) in addition to fewer follow-up questions. Google Now ended up with 4% and Cortana with 8% incorrect answers. The full details of the survey can be seen at Experts Exchange …
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