Where We’re Going With Unified Communications

A business is not an island. Businesses must be in constant communication with customers, clients, vendors, contractors, employees, partners, and more — which means businesses need comprehensive communications systems. At the beginning of the decade, communications providers began offering unified communications solutions, which brought together voice, video, instant messaging, email, and other methods into a single, synchronous service. It was a much-needed revolution in business communication.

Gigaom

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