IDG Contributor Network: Twilio does speech recognition and understanding, the right way

Computer Hardware

We’ve all had horrendous experiences with voice recognition when calling a support center – I’d like to think that it’s just me with my slightly unusual Kiwi accent, but everyone I talk to has similar stories of getting exasperated at an automated call center that hopelessly gets even the most basic speech recognition exercises wrong. It’s a sad reality of the modern world that organizations try to shoehorn users into solutions that aren’t yet fit for purpose, just to save some costs.

The world of communications has been the focus of Jeff Lawson for the past few years. Lawson is founder and CEO of Twilio, the company that offers a modula…
Computerworld Cloud Computing

IDG Contributor Network: Twilio jumps on the serverless bandwagon

Computer Hardware

News from the second day of Twilio’s annual developer conference, Signal. While yesterday’s big news focused around end-user functionality (in particular speech recognition and understanding), today’s news is more down in the weeds but no less important for a company at the cutting edge of the developer experience.

You see developers are, by nature, tinkerers and like to experiment with new stuff. Sometimes this is simply professional interest, but often it’s because of an almost pathological desire to do things effectively, efficiently and elegantly. A case in point is the current developer move towards serverless technologies. First commer…
Computerworld Cloud Computing