Computer Hardware

IDG Contributor Network: Twilio does speech recognition and understanding, the right way

We’ve all had horrendous experiences with voice recognition when calling a support center – I’d like to think that it’s just me with my slightly unusual Kiwi accent, but everyone I talk to has similar stories of getting exasperated at an automated call center that hopelessly gets even the most basic speech recognition exercises wrong. […]

Computer Hardware

IDG Contributor Network: Twilio jumps on the serverless bandwagon

News from the second day of Twilio’s annual developer conference, Signal. While yesterday’s big news focused around end-user functionality (in particular speech recognition and understanding), today’s news is more down in the weeds but no less important for a company at the cutting edge of the developer experience. You see developers are, by nature, tinkerers […]