Microsoft Surface Beats iPad in Design, Productivity, and Accessory Use in New J.D. Power Study

The Microsoft Surface has been ranked the highest in overall consumer satisfaction, and six points above Apple’s iPad in second place, according to J.D. Power’s 2017 U.S. Tablet Satisfaction Study. This marks the first top spot win for Microsoft in all six years that J.D. Power has published the Tablet Satisfaction Study, with the company earning a total 855 satisfaction score out of a potential 1,000 points.

The J.D. Power U.S. Tablet Satisfaction Study measures customer satisfaction in the tablet market by looking at five areas: performance (28 percent); ease of operation (22 percent); features (22 percent); styling and design (17 percent); and cost (11 percent). The study acc…
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